Analyst, GBS - Consumer Contact Center Agent-2
Heinz(14 days ago)
About this role
This role involves providing customer service and support through multiple channels such as phone, email, live chat, and social media. The position requires resolving customer inquiries and complaints to ensure satisfaction and loyalty, with documentation and follow-up to maintain quality service.
Required Skills
- MS Office
- Customer Service
- Communication
- Problem Solving
- Social Media
- CRM
- Complaint Resolution
- Multichannel Support
- Microsoft Outlook
- Excel
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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