Analyst - Intelligent Automation

Probe Group(2 months ago)

HybridFull TimeJunior$73,861 - $97,941 (estimated)Managed Services

About this role

A Proactive Analyst on the Managed Services team supporting Probe Group’s Innovior brand, working with clients across multiple regions to ensure high-quality, reliable managed services. The role focuses on client interaction, incident oversight, and continuous improvement while providing opportunities to learn automation and cloud technologies. It is a client-facing position that collaborates with senior consultants and technical teams to maintain service standards and reporting.

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Required Skills

ServiceNow
Ticket Management
SLA Management
Client Communication
Stakeholder Management
Reporting
Data Analysis
Power Platform
UiPath
Azure

+2 more

About Probe Group

probe.group

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.

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