Analyst – IT Problem Management (Root Cause Analysis Investigations)

Marsh(3 months ago)

HybridFull TimeMedior$83,491 - $111,808 (estimated)Information Technology

About this role

Marsh & McLennan Asia Business Services (MMABS) is hiring an Analyst for IT Problem Management focused on root cause analysis investigations. The role is based in Pavilion Damansara Corporate Towers, Kuala Lumpur, supporting enterprise problem management and trend reporting within a global risk and professional services organization. The position partners with technology teams and stakeholders to improve service outcomes and reduce recurring incidents.

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Required Skills

Problem Management
Root Cause Analysis
IT Service Management
ServiceNow
Power BI
Data Validation
Trend Analysis
Incident Management
Change Management
Reporting

+5 more

Qualifications

Bachelor’s Degree

About Marsh

marshmclennan.com

Marsh is a global leader in risk, reinsurance, and consulting services, dedicated to helping organizations navigate complex risks and develop strategies for success. With a strong emphasis on risk management, talent development, and strategic consulting, Marsh provides expert solutions tailored to the diverse needs of its clients. The company leverages its extensive expertise in capital, people, and consulting to empower businesses to thrive in competitive environments. Through its innovative approach and comprehensive services, Marsh is committed to building resilient organizations.

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