Dollarama LP
An IT Service Management (ITSM) Analyst oversees Incident, Request, Change, and Problem Management functions to drive continuous improvement and enhance user experience. This role involves analyzing root causes, documenting lessons learned, managing knowledge bases in ServiceNow, and chairing Change Advisory Boards to ensure alignment with business goals. The analyst acts as a change agent to reduce negative end-user impact while fostering strong networks between IT and business professionals.
Dollarama is a proudly Canadian dollar store retailer founded and managed by Canadians, offering everyday products at accessible prices. The company operates a large network of retail stores across Canada, along with distribution centres and a head office. Dollarama also offers same-day delivery through Instacart and sells gift cards.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Dollarama LP.
Dollarama LP didn’t post a salary, so this is our estimate from similar listings.