Analyst, PSC Workforce Management
Jack and Jen Child Care Center(1 month ago)
About this role
The Analyst, PSC Workforce Management supports Novartis' Patient Support Center by ensuring effective workforce planning and operational execution across multi-channel, multi-site contact centers. This individual contributor role focuses on maintaining service level and productivity standards while supporting the PSC's cultural transformation and continuous improvement objectives. The position partners with program leadership to inform staffing and system process decisions.
Required Skills
- Forecasting
- Scheduling
- Adherence
- Attendance Tracking
- Onboarding
- Offboarding
- Reporting
- Analysis
- Workforce Tools
- ACD Platforms
+4 more
Qualifications
- Bachelor's Degree Preferred
About Jack and Jen Child Care Center
diversityemployment.comDiversity Employment is a free job board that connects jobseekers with diverse and inclusive, equal‑opportunity employers. The site aggregates searchable job listings and employer information to help underrepresented candidates find career opportunities and help employers reach diverse talent. Focused on promoting workplace inclusion, it positions itself as a go‑to resource for candidates and organizations seeking equitable hiring. The platform also maintains an active social presence to share opportunities and resources with its community.
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