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Analyst- Real Time Management at Concentrix - ApplyBlast

Analyst- Real Time Management

Concentrix

3 months ago

3.3 on Glassdoor

Bangalore, India

Onsite

Full Time

Junior

0 applicants

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About this role

An Analyst for Real Time Management at Concentrix provides troubleshooting support for global inbound and outbound systems, managing call routing issues and system escalations. The role involves monitoring call centers 24/7, analyzing statistical information to achieve call allocation goals, and recommending strategies to improve labor utilization and key performance indicators. Candidates will document incidents, manage labor resources, and assist stakeholders with real-time assistance for workforce management tasks.

Responsibilities

Provide troubleshooting support for Tier one and Tier two escalations
Monitor designated call centers through internal and external platforms
Analyze statistical information to achieve proper call allocation goals
Recommend strategies to Operations for improved labor utilization
Document all incidents using the service management suite

Skills

Qualifications

Bachelor's degree in related field

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.