Workforce Queue Analyst
Acquire(1 month ago)
About this role
A Workforce Queue Analyst at Acquire Intelligence helps ensure contact centers run at peak performance by overseeing call flow, routing strategies, and real-time queue monitoring. The role supports client service delivery and operational efficiency by analyzing trends and optimizing labor allocation. It is part of a global team focused on improving performance through people, processes, and automation.
Required Skills
- Call Monitoring
- Queue Management
- Routing
- DNIS Management
- ACD Troubleshooting
- Data Analysis
- Workforce Planning
- Incident Escalation
- Stakeholder Communication
- Database Maintenance
+1 more
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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