Analyst Senior, Incident / Problem Management

A Level 2 Incident & Problem Management Analyst at FIS supports the end-to-end lifecycle of technical incidents and problems within 24/7 enterprise environments. The role focuses on timely service restoration, root cause analysis, adherence to SLAs, and collaborating with cross-functional teams to drive operational continuity and process improvements. Analysts serve as key points of contact during major incidents while maintaining accurate records in ITSM tools to ensure efficient resolution.