Incident & Problem Management

An Incident & Problem Management Specialist at DXC Technology leads and coordinates responses to critical IT incidents and drives root-cause analysis to resolve recurring issues. The role manages the end-to-end lifecycle of incidents and problems to minimize business disruption and ensure adherence to ITIL/ITSM standards. The specialist also maintains incident documentation in ITSM tools, communicates with stakeholders during major incidents, and supports continuous process and infrastructure improvements.