Incident & Problem Management
DXC Technology(1 month ago)
About this role
An Incident & Problem Management Specialist at DXC Technology leads and coordinates responses to critical IT incidents and drives root-cause analysis to resolve recurring issues. The role manages the end-to-end lifecycle of incidents and problems to minimize business disruption and ensure adherence to ITIL/ITSM standards. The specialist also maintains incident documentation in ITSM tools, communicates with stakeholders during major incidents, and supports continuous process and infrastructure improvements.
Required Skills
- Incident Management
- Problem Management
- Root Cause
- ITIL
- ServiceNow
- ITSM Tools
- Stakeholder Coordination
- Process Improvement
- SLA Management
- Communication
+1 more
Qualifications
- Bachelor's Degree
- ITIL v4 Foundation Certification
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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