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© All Rights Reserved. ApplyBlast.com
HCL Group
A Service Desk Agent serves as the primary point of contact for end users, providing Level 1 IT support via voice, email, and chat channels. The role involves resolving incidents and fulfilling service requests while adhering to SLAs and maintaining accurate documentation within ITSM systems. Agents must troubleshoot common technical issues, manage user access, and ensure high-quality customer interactions.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
24% below the average for this role
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