Answering Service Responder – Level I

The Answering Service Responder – Level I provides emergency call center support for clients, handling incoming calls and emails regarding urgent situations such as fuel deliveries, appliance repairs, and safety hazards. This role involves dispatching emergency calls to on-call personnel, transcribing incident information with accuracy, and maintaining a calm, professional demeanor during high-pressure scenarios. The position requires strong communication skills, computer literacy, and the ability to work rotating shifts, including overnights, weekends, and holidays.