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Application Support Engineer II - Event at Smarsh - ApplyBlast

Application Support Engineer II - Event

Smarsh

5 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Event Team at Smarsh monitors and resolves system and application issues, handles alerts and troubleshooting, and ensures smooth operations across 24/7 shifts and rotating schedules.

Responsibilities

Proactively monitor, validate, and troubleshoot system and application issues
Adhere to SLAs for support coverage to ensure timely resolution
Handle planned and unplanned health checks
Work in staggered shifts including weekends
Identify monitoring gaps and suggest improvements to alerts

Skills

Qualifications

Bachelor’s in Computer Science, Information Systems, or equivalent work experienceMinimum 2 years in a support delivery role or 4 years industry/career equivalent experienceIT, networking, or SaaS application support experience

About Smarsh

smarsh.com

Headquarters

Portland, Oregon, United States

Company Size

1001-5000 employees

Founded

2002

View Profile

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.