Application Support Engineer

Aqilea is seeking an experienced Application Support Engineer (L2) to manage end-to-end product operations, focusing on incident, problem, and change management within a fast-paced e-commerce environment. The role involves troubleshooting complex production issues, driving root cause analysis, and collaborating with cross-functional teams to ensure operational stability and service reliability. Candidates will participate in 24x7 on-call support and drive continuous operational improvements through governance activities and performance monitoring.