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Application Support Engineer at Alkami Technology - ApplyBlast

Application Support Engineer

Alkami Technology

2 months ago

3.1 on Glassdoor

Remote

Full Time

Medior

2 applicants

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About this role

The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s ACH Alert Fraud Prevention platform. The role involves analyzing logs, running SQL queries, and collaborating with internal teams to maintain service levels and improve processes. It also includes participating in on‑call rotations, documenting resolutions, and contributing to release readiness.

Responsibilities

Classify and document incoming support tickets
Resolve client issues by analyzing logs and running SQL queries
Collaborate with internal teams and escalate complex issues
Participate in on‑call rotations for high‑severity incidents
Create and maintain knowledge‑base documentation

Skills

Qualifications

Associate DegreeCoding/Development Bootcamp Certification

About Alkami Technology

alkami.com

Headquarters

Plano, Texas, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Alkami Technology is a digital banking platform provider serving banks and credit unions. Their Digital Sales & Service Platform combines three solutions — Onboarding & Account Opening, Digital Banking, and Data & Marketing — to deliver anticipatory, data-driven experiences that predict account holder needs. Alkami helps financial institutions grow deposits, deepen relationships, and drive revenue through connected digital banking experiences.