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Application Support Specialist (SaaS) | Aged & Disability Care at AlayaCare - ApplyBlast

Application Support Specialist (SaaS) | Aged & Disability Care

AlayaCare

4 months ago

3.8 on Glassdoor

Melbourne, Victoria, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

An experienced Application Support Specialist will troubleshoot complex issues for AlayaCare's disability care SaaS platform, guiding clients on best practices and configuration. Reporting to the Customer Experience Manager, the role involves managing customer requests in Zendesk, collaborating with engineering teams, and utilizing AI tools to enhance support efficiency. Based in Sydney or Melbourne, the position requires a hybrid schedule with strong analytical skills and knowledge of the aged or disability care sector.

Responsibilities

Investigate and resolve complex customer issues for disability care software
Guide clients on platform configuration and industry legislative changes
Collaborate with engineering teams to manage escalations and monitor health
Contribute to continuous improvement by writing guides and recommending enhancements
Utilize AI-powered tools to spot patterns and deliver proactive support

Skills

Qualifications

Tertiary qualification in Health, IT, Business or related field

About AlayaCare

alayacare.com

Headquarters

Montreal, Quebec, Canada

Company Size

501-1000 employees

Founded

2014

View Profile

AlayaCare provides cloud-based home and community care software for organizations delivering services such as home health, home care, and disability support. Its platform includes tools for scheduling, clinical documentation, care planning, billing, and remote patient monitoring.