Application Systems Admin (Bilingual-Spanish)

The Application Systems Administrator serves as the primary Tier 2 support resource for the Help Desk, managing user accounts, application access, and incident response activities. This role acts as an escalation point for bilingual Spanish-speaking Tier 1 agents, ensuring timely service restoration and compliance with service levels. The position requires strong troubleshooting skills and the ability to maintain the operational health of critical systems and applications.