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Applications Support Senior Analyst at Citi - ApplyBlast

Applications Support Senior Analyst

Citi

29 days ago

3.6 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Applications Support Senior Analyst provides day-to-day technical expertise, operational support, and problem resolution across enterprise application suites. This role acts as a backup shift lead, ensuring continuity of operations, mentoring peers, and driving improvements in support techniques and runbooks. The position requires strong communication and analytical skills to manage escalations and collaborate with cross-functional teams.

Responsibilities

Operate as senior technical practitioner in 24x7 rotational shifts and act as backup shift lead
Facilitate technical issue escalation, triage, prioritize, and drive timely resolution
Develop and maintain technical support runbooks, knowledge base articles, and SOPs

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

View Profile

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.