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Application/Systems Support (Online Booking/Reservation Systems) - Japanese Speaker at Amadeus IT Group - ApplyBlast

Application/Systems Support (Online Booking/Reservation Systems) - Japanese Speaker

Amadeus IT Group

4 months ago

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Support Representative at Amadeus Hospitality provides first-line technical and functional assistance for online booking and reservation systems to global clients. The role involves investigating incidents, resolving customer inquiries via multiple channels, and escalating complex issues to specialist teams while documenting interactions in the CRM. Success requires strong problem-solving abilities, a solid understanding of hospitality software solutions, and excellent communication skills.

Responsibilities

Resolve first-line technical and functional customer inquiries for booking systems.
Investigate service incidents and apply documentation within established service levels.
Escalate complex issues to third-level resolver groups and external providers when needed.
Communicate clear resolutions to diverse audiences by distinguishing symptoms from root causes.
Document customer interactions and troubleshooting steps within the CRM system.

Skills

Qualifications

Tertiary EducationRelevant Discipline Degree

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.