Swiss Re Group
As a Service Desk Agent within ContactOne, you will be the first point of contact for employees and clients seeking support through phone, email, chat, and the self-service portal. This entry-level role focuses on providing positive support experiences, resolving common inquiries, and maintaining accurate ticket records in ServiceNow. Training is provided on support processes, tools, and ticket handling for fresh graduates with strong English communication and customer service skills.
Swiss Re Group is one of the world’s leading providers of reinsurance and insurance solutions. The company helps clients transfer risk and build resilience by offering a broad spectrum of risk-management products, analytics, and underwriting expertise. It serves insurers, corporate clients, and institutions worldwide, drawing on deep risk knowledge and global reach. Swiss Re emphasizes resilience in an interconnected world, delivering innovative risk-transfer solutions to protect people, economies, and assets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Swiss Re Group.