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© All Rights Reserved. ApplyBlast.com
Accendra Health
Accendra Health is seeking a Senior Service Desk Associate to provide first-contact technical support for end-user issues via phone, web portal, email, and chat within a 24x7 global service desk environment. The role involves troubleshooting PC hardware and software, prioritizing incidents to meet SLAs, and serving as an escalation point for junior associates. This position requires strong customer service skills, the ability to work collaboratively in a high-pressure environment, and proficiency in ITSM tools like ServiceNow.
Headquarters
Glen Allen, Virginia, United States
Accendra Health (formerly Owens & Minor, Inc.) is a nationwide provider of home-based care products and services, operating through its Apria and Byram Healthcare brands. The company offers a broad portfolio covering diabetes, sleep health, wound care, respiratory care, urology, and ostomy, serving millions of patients each year through a network of over 250 service locations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Accendra Health.
Accendra Health didn’t post a salary, so this is our estimate from similar listings.
18% below the average for this role