Arbitrations Coordinator

The Arbitrations Coordinator plays a key role in delivering high-level customer service and maintaining customer loyalty by researching, verifying, and analyzing data to prepare case resolutions and summaries. This position requires ensuring compliance with company policies, procedures, and applicable state and federal laws while collaborating with internal teams to resolve customer claims. The role involves managing incoming arbitration cases, communicating with customers and dealers, and interpreting terms and conditions to ensure fair outcomes.