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ARC Routing Support Engineer at Hewlett Packard Enterprise - ApplyBlast

ARC Routing Support Engineer

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Bengaluru, Karnātaka

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Routing Support Engineer at HPE, you will lead troubleshooting efforts for Juniper routing platforms, isolating hardware and software issues to resolve customer-reported incidents. This role involves replicating customer environments in the lab, providing technical guidance for testing and deployment, and maintaining partnerships with internal service teams to ensure timely resolutions. You will also mentor new engineers and contribute to knowledge base creation while deepening expertise in complex network topologies and infrastructure technologies.

Responsibilities

Lead troubleshooting for customer-reported issues
Isolate hardware and software failures at endpoint
Document communications between customers and engineering
Mentor newly hired support engineers and peers
Participate in network trainings and critical task resolution

Skills

Qualifications

Bachelor’s in Engineering or Computer ScienceJNCIPJNCISCCNACCNP

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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