About this role
Tandem is seeking an Arrears Executive to support customers in financial difficulty and manage arrears for mortgage and loan products. The role emphasizes fair treatment of customers within a regulated environment, ensuring compliance and delivering excellent service. The position offers hybrid working, a competitive salary, and benefits as part of a mission-driven digital bank focused on positive change.
Required Skills
- Customer Service
- Regulatory Compliance
- Communication
- Arrears Management
- Negotiation
- Vulnerability Handling
- Documentation
- Financial Assessment
- Regulations
- Insurance
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