About this role
The Arrears Team Leader at Tandem is responsible for leading and motivating a team of Arrears Executives, ensuring their professional response to customers in financial difficulty and supporting operational and regulatory compliance. The role involves managing inbound and outbound telephony activities, training team members, and supporting vulnerable customers, all within a sustainable, innovative banking environment.
Required Skills
- Leadership
- Telephony
- Customer Service
- Regulatory Compliance
- Forbearance
- Vulnerable Customer Support
- Operational Risk Management
- Team Coaching
- Process Improvement
- Automated Dialer
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