Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations

Santander(2 months ago)

HybridFull TimeJunior$32,375 - $32,375Financial Support

About this role

A Financial Care Specialist at Santander provides first‑line telephony support to retail customers in arrears or experiencing financial difficulty across mortgages, loans, current accounts and credit cards. The role is based in Bradford or Glasgow within the Retail & Business Banking division and focuses on delivering sustainable customer‑centric debt solutions. The position sits within a technology‑driven organisation undergoing transformation and offers clear pathways for career progression.

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Required Skills

Telephony
Customer Service
Communication
Fact Finding
Debt Solutions
Vulnerability Support
Resilience
Budgeting Tools

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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