Manulife

Assistant Customer Service Manager

Manulife

1 day ago
Hong Kong, China
Hybrid
Full Time
Senior
0 applicants
Manulife
Apply to 100+ jobs

About this role

A Customer Service Supervisor at Manulife/John Hancock oversees the handling of pension/MIM related product inquiries through various service channels. They focus on process improvement, team coaching, and stakeholder relationship management to enhance customer experience and ensure compliance.

Skills

Qualifications

Bachelor’s degree in Business Administration or a related field5+ years of customer service experience2+ years in a supervisory role
Manulife

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

About Manulife

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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