AIA
This role involves managing the quality assurance and performance monitoring of customer interactions across multiple channels such as chat, hotline, and email. The focus is on evaluating interactions, ensuring compliance, providing coaching and feedback, analyzing trends, and supporting process improvements to enhance customer service quality.
Headquarters
Central, Hong Kong Island, Hong Kong
Company Size
10001+ employees
Founded
1919
AIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for AIA.
AIA didn’t post a salary, so this is our estimate from similar listings.
Studio 1200, marking 20th anniversary, named AIA-NJ Firm of the Year
1 month ago
Quality Analyst - Retail (Cebu) | Onsite
TASQ Staffing Solutions
Customer Contact Centre Associate Manager
FWD Group
CS Analyst, Quality Assurance
AES Corporation
Quality Assurance Analyst
Intouchcx
Quality Assurance Analyst - Swedish/ Norwegian/ Czech or German Speaker
Delivery Hero
Customer Contact Centre Associate Manager
FWD 富衛