FWD Group
The Contact Centre Associate Manager at FWD Life Philippines leads a team managing 24/7 customer channels including hotline, chat, email, and social media. The role focuses on quality assurance, workforce management, customer engagement, and resolving escalated cases to enhance service levels and employee productivity.
Headquarters
London, England, United Kingdom
Company Size
11-50 employees
Founded
2000
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for FWD Group.
149% above the average for this role