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Assistant Manager, Contact Centre Quality & Resolution at GE Vernova - ApplyBlast

Assistant Manager, Contact Centre Quality & Resolution

GE Vernova

1 month ago

4.0 on Glassdoor

Onsite

Full Time

Manager

0 applicants

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About this role

The role involves overseeing quality assurance for call centre, frontline, and email units, conducting monitoring, coaching, and calibration sessions, and handling escalations for the Contact Management team. It also includes analyzing escalation cases and recommending improvements.

Responsibilities

Conduct quality monitoring for call centre and email units
Handle escalations for contact management team and provide improvement suggestions
Coach staff and lead QA discussions and calibration sessions

Skills

About GE Vernova

gevernova.com

Headquarters

Cambridge, Massachusetts, United States

Company Size

10001+ employees

Founded

2022

View Profile

GE Vernova is GE’s energy business focused on accelerating the transition to more reliable, affordable, and sustainable energy through electrification and decarbonization technologies. The company designs, builds and services power-generation equipment, renewable-energy and grid solutions, and supporting digital and lifecycle services. It partners with utilities, independent power producers and industrial customers worldwide to modernize energy infrastructure and lower carbon emissions.