Assistant Manager - Customer Escalations

Jumio(1 day ago)

RemoteFull TimeSenior$80,000 - $100,000Operations

About this role

Jumio is seeking an experienced Assistant Manager for Transaction Analysis to lead a team responsible for reviewing transaction data, handling escalations, and improving processes within a tech or SaaS environment. The role involves collaboration with global teams, data analysis, and report creation using Power BI and Salesforce, focusing on operational efficiency and customer satisfaction.

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Required Skills

PowerPoint
Excel
Power BI
Salesforce
Transition Analysis
Customer Escalation
Process Optimization
Team Management
Data Analysis
SaaS

About Jumio

jumio.com

Jumio is an AI-powered identity verification platform that helps businesses accelerate customer onboarding, combat fraud, and meet KYC/AML compliance. It authenticates government IDs, performs biometric face and liveness checks, and offers document verification via mobile SDKs, web flows and APIs with global coverage. Jumio’s end-to-end suite includes identity verification, AML screening and ongoing monitoring tailored to industries such as fintech, crypto, gaming and e‑commerce. Companies choose Jumio for automated accuracy, scalability and regulatory support.

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