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© All Rights Reserved. ApplyBlast.com
RAKBANK
The Assistant Manager oversees real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. This role involves monitoring intraday performance, managing key service metrics, and implementing immediate corrective actions to address volume fluctuations and staffing gaps. The incumbent works closely with cross-functional teams to ensure adherence to SLAs and deliver a seamless customer experience through effective real-time decision-making.
Rakbank offers personal, business, wholesale and Islamic banking solutions in the UAE, combining digital convenience with human support to help you achieve your financial goals.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RAKBANK.
RAKBANK didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role