Assistant Reservations Manager / Reservations Supervisor

The Assistant Reservations Manager / Reservations Supervisor role involves supporting the reservations team with daily tasks, guest room enquiries, and ensuring high-level guest interactions aligned with Forbes and IHG True Hospitality standards. The position requires supervising and coaching the reservation team, maintaining knowledge of hotel products and services, and meeting revenue targets through upselling and cross-selling. This role focuses on delivering excellent service and maintaining guest expectations.