Exemplar Luxury Group
The Assistant Store Director, Customer Experience drives a culture of exceptional service, accountability, and results at Saks OFF 5TH. This role involves leading service recovery efforts, coaching the team on personalized customer experiences, and using business data to optimize workforce planning and strategic decisions. Acting as the store's operational lead in the Store Director's absence, the position ensures seamless execution and an elevated customer experience.
Exemplar Luxury Group (formerly Saks Global) is a luxury retail collective uniting Neiman Marcus, Saks Fifth Avenue, and Bergdorf Goodman under one integrated model. The company offers expertly curated product assortments, unparalleled service, and personalized customer experiences through strong partnerships with the world's most desired luxury brands. Leveraging data-rich insights and deep customer relationships, Exemplar Luxury Group aims to set the standard of excellence in luxury retail.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Exemplar Luxury Group.
Assistant Store Director, Customer Experience & Workforce Management
Saks Fifth Avenue
Assistant Store Director, Customer Experience & Workforce Management
Saks Fifth Avenue
Assistant Store Director
Saks Fifth Avenue
Store Director
Saks OFF 5TH
ASD Merchandising and Visual Execution
Saks Fifth Avenue
Customer Experience Lead
Saks Fifth Avenue