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Assistant Store Director, Customer Experience & Workforce Management at Saks Fifth Avenue - ApplyBlast

Assistant Store Director, Customer Experience & Workforce Management

Saks Fifth Avenue

2 months ago

3.0 on Glassdoor

Boca Raton, Florida, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Assistant Store Director, Customer Experience & Workforce Management drives a culture of exceptional service and accountability while partnering with the Store Director to optimize workforce planning and align resources. This role involves leading service recovery efforts, coaching the team on personalized customer experiences, and utilizing business data to inform strategic decisions. Acting as the store's operational lead in the Store Director's absence, the position ensures seamless execution and operational excellence.

Responsibilities

Drive culture of exceptional service and accountability
Lead resolution of escalated customer issues and service recovery
Optimize workforce planning and align staffing to business needs

Skills

About Saks Fifth Avenue

saksfifthavenue.com

Headquarters

Atlanta, Georgia, United States

Company Size

1-10 employees

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Shop the best designer clothing arrivals at Saks Fifth Avenue. Get inspired by curated shops featuring the latest trends in apparel, shoes, handbags, beauty and more. Plus, get free shipping on qualifying orders.