Associate Analyst, Service Desk

Opensity Solutions is seeking a Service Desk Analyst to provide technical support for computer systems, hardware, and software via telephone, email, and chat tools. The role involves identifying, diagnosing, and resolving customer issues using documented troubleshooting methods and remote control tools within a fast-paced, customer service-oriented environment. Candidates will receive comprehensive training and have the opportunity to advance into engineering roles within the Service Desk Department.