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Associate Customer Advocate at Blue Cross Blue Shield of North Dakota - ApplyBlast

Associate Customer Advocate

Blue Cross Blue Shield of North Dakota

2 months ago

Fargo, North Dakota, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Associate Customer Advocate assists and educates members, providers, and customers on health insurance products and plans by researching, analyzing, and resolving inquiries through various communication channels. This role operates in a fast-paced call center environment, ensuring accurate and timely responses while maintaining detailed records of all interactions. The position fosters strong relationships with stakeholders by providing reliable information and resolving issues ranging from routine to moderately complex.

Responsibilities

Assist and educate members and providers on health insurance products and plans
Research, analyze, and resolve customer inquiries across multiple channels
Document interactions and track correspondence to ensure accurate issue resolution