Associate Customer Education Specialist, Partner Academy

Gorgias(1 month ago)

RemoteFull TimeJunior$58,100 - $64,200Customer Success

About this role

The Associate Customer Education Specialist for Partner Academy at Gorgias is responsible for designing and delivering high-quality, scalable learning experiences tailored for partners and customers. This role requires deep engagement with the Gorgias platform, including testing workflows and creating modular educational content for various formats like webinars and videos. The specialist will also work cross-functionally with teams such as Customer Education, Product, and Marketing to ensure the educational materials are accurate, effective, and aligned with company objectives in the emerging field of Conversational Commerce.

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Required Skills

Customer Education
Instructional Design
Learning Experiences
Modular Learning
Audience Analysis
AI-First Design
Product Expertise
Scalable Content
Webinar Support
Video Creation

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.