Kaleidoscope Group PBC
The Associate Customer Success Manager at Kaleidoscope owns the full relationship for a scaled portfolio of self-service accounts, driving day-to-day support, problem resolution, and renewal outcomes. The role involves handling technical troubleshooting, managing customer journeys, and proactively engaging customers to ensure self-sufficiency and growth. Success is measured by customer satisfaction, self-sufficiency metrics, and portfolio-level renewal and expansion targets.
Headquarters
Minneapolis, Minnesota, United States
Company Size
51-200 employees
Founded
2016
Kaleidoscope (Kaleidoscope Group PBC) is a modern scholarship and grant management platform that helps sponsors manage awards and connects them with qualified applicants. The software streamlines application intake, review workflows, award distribution, and reporting so sponsors reach the right students and applicants can access opportunities more easily. Built for foundations, universities, corporate giving programs and scholarship administrators, Kaleidoscope emphasizes efficient, scalable program administration and better matching. The company positions itself as a mission-driven public benefit company with a small, growing team and customer support at help@mykaleidoscope.com.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kaleidoscope Group PBC.
15% below the average for this role