ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Associate Customer Success Manager at CDW - ApplyBlast

Associate Customer Success Manager

CDW

3 months ago

3.6 on Glassdoor

Illinois

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Associate Customer Success Manager at CDW manages the lifecycle engagement of supported technology solutions by coordinating across sales, pre-sales, and services teams. This role involves analyzing customer environments to define success strategies, driving renewals, and identifying upsell opportunities while acting as a trusted advisor. The incumbent must operate independently using standard tools to foster strong relationships and ensure customer adoption of new products.

Responsibilities

Establish trusted relationships with assigned customers to drive technology solution value
Identify and execute phased upsell and cross-sell opportunities for solutions and services
Coordinate and execute customer onboarding sessions and digital touch engagements
Analyze customer data to report on usage and promote customer loyalty
Drive renewals across the assigned customer base and ensure active participation as references

Skills

Qualifications

ITIL Foundation CertificationEnd-user experience with Salesforce CRMExperience with Gainsight or like Customer Success toolset

About CDW

cdw.com

Headquarters

Vernon Hills, Illinois, United States

Company Size

10001+ employees

Founded

1984

View Profile

The information technology products, expertise and service you need to make your business successful.Fast shipping, fast answers, the industry's largest in-stock inventories, custom configurations and more.