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2nd Line Support Engineer at CDW - ApplyBlast

2nd Line Support Engineer

CDW

3 days ago

3.6 on Glassdoor

Peterborough, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The 2nd Line Support Engineer provides advanced technical support and resolves complex technical issues for customers, acting as a key point of contact for escalated incidents. The role involves collaborating with 3rd line resolver teams, following detailed processes for cloud billing migrations, and maintaining technical accreditations to ensure smooth system operations. This position requires a strong theoretical knowledge base to troubleshoot effectively and deliver high-quality service to clients.

Responsibilities

Investigate and resolve technical issues escalated from 1st line support
Collaborate with 3rd line support to resolve critical issues
Follow processes for migration and execution of customer public cloud billing migrations

Skills

About CDW

cdw.com

Headquarters

Vernon Hills, Illinois, United States

Company Size

10001+ employees

Founded

1984

View Profile

The information technology products, expertise and service you need to make your business successful.Fast shipping, fast answers, the industry's largest in-stock inventories, custom configurations and more.