Associate Customer Support Analyst, New Grad

IXL Learning(14 days ago)

San Mateo, CAOnsiteFull TimeJunior$50,000 - $52,000Customer Support

About this role

An Associate Customer Support Analyst at IXL Learning will join the customer support team in San Mateo to support users of IXL’s personalized learning products. This is an entry-level role aimed at recent graduates and involves working with teachers, students, parents, and school administrators while collaborating with product, engineering, and account teams. IXL is a large EdTech company serving millions of learners globally.

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Required Skills

Product Expertise
Customer Support
Troubleshooting
Communication
Documentation
Bug Reporting
Research
Problem Solving
Prioritization
Organization

Qualifications

BA/BS Degree

About IXL Learning

ixl.com

IXL Learning is a subscription-based K–12 personalized learning platform that delivers practice and instruction across math, language arts, science, social studies, and Spanish. Used by over 17 million students, IXL offers adaptive practice in more than 17,000 topics with interactive questions, awards, and certificates to motivate mastery. The platform also provides teachers and schools with assignment, tracking, and analytics tools to monitor progress and differentiate instruction.