Customer Support Representative - Escalations [Contract]

Outschool(13 days ago)

HybridFull TimeJunior$40,000 - $50,000Customer Support

About this role

A Customer Support Representative at Outschool helps uphold the company’s mission by supporting parents, teachers, and learners across the platform and representing the company’s community standards. The role sits within a distributed EdTech organization that has grown rapidly and is expanding internationally. Team members become deeply familiar with Outschool’s products and contribute to maintaining a great user experience.

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Required Skills

Written Communication
Customer Support
Chat Support
Email Support
Problem Solving
Decision Making
Escalation Handling
Adaptability
Technical Aptitude

Qualifications

Bachelor Degree

About Outschool

outschool.com

Outschool is an online learning marketplace that offers live, small-group and one-on-one classes, clubs, and camps for children and teens (roughly ages 3–18) across thousands of topics. Independent teachers and tutors design interactive, age-appropriate sessions ranging from academics and languages to coding, arts, and highly niche interests, with flexible scheduling and private-group options. Families use Outschool to supplement school, pursue passions, or find social learning experiences; the platform emphasizes engagement, small class sizes, and transparent teacher profiles and reviews. It serves learners globally and supports both homeschool and traditional schooling needs.