Customer Support Representative - Escalations [Contract]

Outschool

1 month ago

4.1 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Support Representative at Outschool helps uphold the company’s mission by supporting parents, teachers, and learners across the platform and representing the company’s community standards. The role sits within a distributed EdTech organization that has grown rapidly and is expanding internationally. Team members become deeply familiar with Outschool’s products and contribute to maintaining a great user experience.

Skills

Qualifications

Bachelor Degree

About Outschool

outschool.com

Outschool is an online learning marketplace that offers live, small-group and one-on-one classes, clubs, and camps for children and teens (roughly ages 3–18) across thousands of topics. Independent teachers and tutors design interactive, age-appropriate sessions ranging from academics and languages to coding, arts, and highly niche interests, with flexible scheduling and private-group options. Families use Outschool to supplement school, pursue passions, or find social learning experiences; the platform emphasizes engagement, small class sizes, and transparent teacher profiles and reviews. It serves learners globally and supports both homeschool and traditional schooling needs.