Associate Customer Support Analyst, New Grad
IXL Learning(3 days ago)
About this role
IXL Learning is looking for a customer support representative to assist users of their educational software, including teachers, students, and parents. The role involves providing product expertise, troubleshooting issues, and collaborating with internal teams to improve customer experience.
Required Skills
- Customer Service
- Troubleshooting
- Communication
- Documentation
- Problem Solving
- Product Support
- Educational Technology
- Critical Thinking
- Organizational Skills
- Empathy
About IXL Learning
ixl.comIXL Learning is a subscription-based K–12 personalized learning platform that delivers practice and instruction across math, language arts, science, social studies, and Spanish. Used by over 17 million students, IXL offers adaptive practice in more than 17,000 topics with interactive questions, awards, and certificates to motivate mastery. The platform also provides teachers and schools with assignment, tracking, and analytics tools to monitor progress and differentiate instruction.
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