Customer Support Representative-Escalations

Outschool(14 days ago)

HybridFull TimeJunior$40,000 - $50,000Customer Support

About this role

Outschool is hiring Customer Support Representatives to help ensure parents, teachers, and learners have a great experience on its online learning marketplace. Representatives will become experts in Outschool’s platform and primarily handle customer conversations via chat and email, resolving complex and sometimes ambiguous issues independently. The role is part of the Customer Support team and supports Outschool’s mission to inspire kids to love learning.

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Required Skills

Customer Support
Written Communication
Chat Support
Email Support
Problem Solving
Decision Making
Escalation
Product Knowledge
Technical Aptitude
Adaptability

+1 more

Qualifications

Bachelor Degree

About Outschool

outschool.com

Outschool is an online learning marketplace that offers live, small-group and one-on-one classes, clubs, and camps for children and teens (roughly ages 3–18) across thousands of topics. Independent teachers and tutors design interactive, age-appropriate sessions ranging from academics and languages to coding, arts, and highly niche interests, with flexible scheduling and private-group options. Families use Outschool to supplement school, pursue passions, or find social learning experiences; the platform emphasizes engagement, small class sizes, and transparent teacher profiles and reviews. It serves learners globally and supports both homeschool and traditional schooling needs.