Associate Director, AI Service Desk

The Associate Director, AI Service Desk leads the growth, delivery, and evolution of ECI's AI Operations organization, building the operational foundation for clients to adopt and govern Microsoft 365 Copilot, Anthropic Claude Enterprise, OpenAI ChatGPT Enterprise, and other approved AI technologies. This operational leadership role oversees day-to-day managed AI service execution, team development, governance coordination, and client value realization. The position combines service delivery leadership, customer success, AI operations, and managed services to translate client demand into reliable operational outcomes.