Associate Director, Field Suggestions and Alerts

This Associate Director role leads the design, governance, and optimization of AI-driven field-facing engagement suggestions within Bristol Myers Squibb's Omnichannel Orchestration Engine. The position ensures that next-best-action recommendations delivered through CRM platforms are strategically aligned, operationally relevant, compliant with pharmaceutical regulations, and trusted by frontline sales and medical teams. Key duties include translating commercial strategy into governed logic, partnering with data science teams, and establishing closed-loop learning mechanisms to refine AI decisioning.