Senior Product Manager, Decisioning & Orchestration

The Senior Product Manager, Decisioning & Orchestration leads the product direction for next-best-action, multi-layer decisioning, and orchestration capabilities to enable relevant, timely, and connected client experiences across marketing, digital, and assisted channels. This role is accountable for leading modernization and transformation workstreams, translating business priorities into a clear capability roadmap, delivery outcomes, adoption plans, and target operating model required to scale one-to-one client engagement across the enterprise. Working in close partnership with Marketing, Digital, Analytics, Technology, Operations, and Channel teams, the role ensures decisioning and orchestration capabilities are designed, implemented, adopted, governed, and measured against client and business outcomes.