The Regents of the University of California San Francisco
The Associate Director, IT Service Desk provides strategic leadership and operational oversight for UCSF’s Service Desk, ensuring reliable support for enterprise technologies, clinical workflows, and high-impact services. This role establishes service standards, monitors performance metrics, and drives continuous improvement initiatives including automation and AI-assisted support. As a senior leader, the position fosters an inclusive culture, manages workforce planning, and partners with cross-functional IT teams to enhance customer experience and operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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The Regents of the University of California San Francisco didn’t post a salary, so this is our estimate from similar listings.