Associate Director - Product Strategy & Operations

HighLevel(1 month ago)

RemoteFull TimeDirector$191,186 - $253,610 (estimated)Strategy & Operations

About this role

The Associate Director, Product Strategy & Growth (TTP, Churn & NPS) is a senior individual contributor role embedded in the Strategy & Operations team, partnering closely with Platform and Core Product leadership. The role focuses on defining and orchestrating key experience and retention metrics such as trial-to-paid conversion, churn, and NPS across the platform. It involves using data and research to generate insights, informing product and platform investment decisions, and turning those insights into structured, measurable programs. The position also plays a key role in planning and governance for TTP, churn, and NPS initiatives aligned to company-level objectives.

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Required Skills

Product Strategy
Data Analysis
Metrics Definition
Dashboard Development
Cohort Analysis
Experimentation Design
Cross Functional Leadership
Program Management
Stakeholder Management
Customer Research

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About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.