Associate Engineer, Service Desk

The Associate Engineer, Service Desk role at Singtel provides timely and effective support to internal and external end-users through various channels, acting as the initial point of contact for troubleshooting and resolving incidents. The position involves diagnosing problems, documenting issues in a ticketing system, and collaborating with other teams to ensure customer satisfaction and service resolution. This role contributes to building secure, resilient, and AI-enabled solutions that power digital infrastructure and customer experiences.